Carepaths / eRecord - Review
Carepaths / eRecord - Review
Carepaths / eRecord
Ratings: Features - 4 GUI/UX – 1.5 Work Flow – 3.5 Learning Curve - 3 Support – 3.5
Features: Groups - Y Scheduling - Y Notes - Y E-Filing - Y Billing - Y Client Portal - Y
Price: $30/mo and up (Discounts for Groups)
Pros: Full Featured, Electronic Intake Forms & Assessments, Price
Cons: Limited User Interface, Interface not tablet friendly, No Data Export, Lacking Polish On Some Features
It's a Good Choice For Practices That: Are budget conscious and willing to wait on a polished/refined GUI/UX.
Standout Features: Electronic Intakes, Comprehensive Data Collection, Array of Assessments
Carepath's eRecord application packs an impressive array of features. They have all the major feature categories covered and have some unique offerings like a complete suite of note and assessment templates. Their major features are well integrated an offer a solid work flow.
Similar to Therapy Appointment, eRecord is a full-featured application that lacks a refined GUI/UX. More so than therapyappointment, however, eRecord lacks polish and can actually be tedious to use. The most glaring example of this is when looking at a client information screen. While it's a positive that the system collects a wide array of information, the way it displays it makes it difficult to follow and for me, caused a great deal of eye strain. Most screens are a simplistic black and white with smallish fonts and a lack of grouping/organization of data. This results in a large wall of text where it is difficult to pick out specific pieces of information quickly. Obviously this difficulty would be mitigated some by repeated use, however, the amount of scrolling necessary would definitely render the application more challenging to use on a tablet computer.
In addition, many of eRecord's features lack refinement. For example, there is no indicator within the application or notification to the clinician via email, that they have received a secure message from a client. This requires that the clinician check the messages tab on a regular basis, an unnecessary task in most applications. Further, when a client sends a message to a clinician, the system doesn't automatically know who their assigned clinician is. These are just two examples in a list of things where the lack of polish will actually cost clinicians and their patients as much time as the system might save with other features.
At the time I did my initial review (early summer 2012) of the eRecord system, I was told that they had plans to re-work the GUI/UX. However, there's been no indication that any changes have been implemented as of this writing. Considering the array of features and price, this still may be a good choice for a practice if they are willing to wait on a better UX and refinement of features.
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Rob Reinhardt, LPCS
Rob is a Licensed Professional Counselor in private practice and
owner of Tame Your Practice, which provides comprehensive
consulting to mental health and wellness professionals.
©2013 Rob Reinhardt, LPC, PA www.tameyourpractice.com