Carepaths / eRecord – Review

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Pros:   Full Featured, Electronic Intake Forms & Assessments, Price

Cons:   Limited User Interface, Interface not tablet friendly, Lacking Polish On Some Features and Work Flow

It’s a Good Choice For Practices That: Are budget conscious and willing to wait on a polished/refined GUI/UX.

Standout Features: Electronic Intakes, Comprehensive Data Collection, Array of Assessments

It’s been some time since I’ve updated my review of Carepaths. My requests for access to a demo account so that I can complete a proper evaluation have gone unanswered. The last time I had re-visited the program, the updates weren’t comprehensive enough for me to warrant more than a minor update. Hopefully Carepaths will provide me the opportunity to do another evaluation soon.

Carepath’s eRecord application packs an impressive array of features. They have all the major feature categories covered and have some unique offerings like a complete suite of note and assessment templates. 

Similar to Therapy Appointment, eRecord is a full-featured application that lacks a refined GUI/UX. More so than therapyappointment, however, eRecord lacks polish and can actually be tedious to use. One of the significant improvements Carepaths has made since my original review has been in this area.  They’ve added a much more friendly interface for some of their client data screens and others. Unfortunately, these improvements have not been made universally. Many screens are still simplistic black and white with smallish fonts. This can make it very challenging to pick out specific pieces of information quickly. Further, the menu continues to be one of the least friendly I’ve seen.  They appear to be in the process of improving this but, again, it’s not fully implemented and continues to lead to stilted feeling navigation. Obviously these challenges would be mitigated some by repeated use, however, the application continues to be a chore to use on a tablet computer.

In addition, many of eRecord’s features lack refinement. For example, there is no indicator within the application or notification to the clinician via email, that they have received a secure message from a client. This requires that the clinician check the messages tab on a regular basis, an unnecessary task in most applications. Further, when a client sends a message to a clinician, the system doesn’t automatically know who their assigned clinician is. These are just two examples in a list of things where the lack of polish will actually cost clinicians and their patients as much time as the system might save with other features.  I was actually remarkably suprised to find few improvements to some of these minor details.

Still, those more focused on features and price may find eRecord worth a look.  Some important features they’ve added include integrated credit card payment, email appointment reminders (though only with the 24 hour prior option), and batch delivery of statements to those with a non-zero balance.

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About the Author

Rob has been covering technology and business news for mental health professionals since 2011. His extensive experience in IT, business, and private practice allow him to synthesize information in a friendly, digestible manner. He also enjoys time with his family, ultimate frisbee, and board gaming.

Rob Reinhardt

CEO, Tame Your Practice

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