Therapy Notes - Review
Therapy Notes - Review
Ratings: Features - 3.5 GUI/UX - 4.5 Work Flow – 4.5 Learning Curve - 4.5 Support - 5
Features: Groups - Y Scheduling - Y Notes - Y E-Filing - Y Billing - Y Client Portal - N
Price: $59.95/mo ($30 for additional clinicians) (Some additional fees for claims filing, and appointment reminders via SMS or Phone
Pros: Attractive User-Friendly Interface, Solid Support, Great Work Flow, Responsive to Feedback
Cons: No Client Portal (planned for future), Fee for Electronic Claim Submission but no ERA integration
It's a Good Choice For Practices That: Place great importance on a well-designed, friendly interface, solid support and fast development cycle and don't mind the inability to export the data in notes or waiting for features like a client portal and integrated ERAs.
Standout Features: Work Flow, Feature Integration, Support & Development
Most Recent Update: 8/29/2013
Therapy Notes is a solid contender for those willing to wait for a Client Portal and/or Integrated ERAs. What it does, it does incredibly well and in style. It has one of the most polished, user-friendly GUI/UX of any of the platforms and provides incredible time savings through it's smart, intuitive, flexible work flow. Virtually all functions for a session (Notes, Billing, Changes, Claim Filing, etc.) can be accessed directly from the Appointment itself as well as from the Client area. While it does not currently have a Client Portal, it is rumored to have at least the start of one by the end of 2012. Considering how quickly features are added to TherapyNotes, I'm not as skeptical of this as I typically am about software development rumors (Update 8/29/2013 - While TherapyNotes has continued to regularly add features, the Client Portal has been regularly pushed back. It's currently unknown whether this will even happen prior to 2014) Rumor is that intergrated ERAs, on the other hand, are coming soon. Add to all of this very responsive support and dedication to implementing desired features.
Unfortunately, there are some considerable drawbacks to TherapyNotes. Primarily, there is no ability to customize your notes. While many templates are provided, users are unable to adjust them in any way. This serves well to create a very clean and efficient process. It's important, however, that you make sure the notes meet all of your needs since you won't be able to change their format. Additionally, your note data is somewhat locked into the system. There is currently no way to export your Notes in any format that would be usable by another system. Your sole option for backup/migration is to save them as PDFs. In some ways, this is not a major concern since the likelihood of being able to move notes data between any of these systems is slim; they all use a different proprietary format. If you do, for some reason, need your notes exported in some format besides PDF, however, you won't have that option with TherapyNotes. Finally, unlike most of their competitors, TherapyNotes charges a per transaction fee on electronic claims submission. It's a small fee (19 cents at this writing), but that can add up quickly if your practice files a large number of claims each month.
I had previously expressed concerns about the TOS and BAA of TherapyNotes. I am removing this concern as I feel it's mitigated by two factors. First, many of the competitors also have such restrictions. Second, it's possible those restrictions no longer hold much water due to the HIPAA Ombinus / Final Rule released this year which places much more responsibility on Business Associates to be in compliance and accept consequences if they are not.
Despite these significant concerns, TherapyNotes makes the top category based on their solid, user-friendly implementation, fast development cycle and responsive support. If they can manage to implement integrated ERAs and a Client Portal in the near future, they will be a tough option to beat for many users.
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Rob Reinhardt, LPCS
Rob is a Licensed Professional Counselor in private practice and
owner of Tame Your Practice, which provides comprehensive
consulting to mental health and wellness professionals.
©2013 Rob Reinhardt, LPC, PA www.tameyourpractice.com