TherapyNotes – Review

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Get 2 free months of TherapyNotes, the most trusted practice management software for behavioral health. TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what’s most important: your clients.

Summary

Pros: Attractive User-Friendly Interface, Solid Support, Great Work Flow

Cons: Missing Some Client Portal Features

It’s a Good Choice For Practices That:  Place great importance on a well-designed, friendly interface, solid support and don’t mind waiting for missing client portal features

Standout Features: User Interface, Work Flow, Feature Integration, Support, Two-Factor Authentication

Review

TherapyNotes is a solid contender for those desiring a user-friendly, efficient system and willing to wait for a full-featured Client Portal. In May of 2016. TherapyNotes released the long-awaited auto-posting ERA features making their e-filing feature set complete. Since then, they have also released the beta version of their Eligibility and Benefits checking tool. TherapyNotes also launched their Client Portal in March of 2015 with limited client self-scheduling options. Since then, TherapyNotes has expanded on those features, including allowing clients to download, and then upload paperwork once completed. Currently clients cannot complete paperwork directly in the portal, though this is reportedly coming in a future update. TherapyNotes hasn’t been sitting idle between these major updates.  Just about every month they release improvements. The trade off with TherapyNotes is that, while their development cycle for major features appears to be slow, the features tend to be rock solid when released. TherapyNotes is also rare in that it provides a Two-Factor Authentication feature, an additional layer of important security.

What TherapyNotes does, it does incredibly well and in style.  It has one of the most polished, user-friendly GUI/UX of any of the platforms and provides incredible time savings through it’s smart, intuitive, flexible work flow.  Virtually all functions for a session (Notes, Billing, Changes, Claim Filing, etc.) can be accessed directly from the Appointment itself as well as from the Client area.  It’s integrated treatment plan and progress notes are a dream come true for those who want to be able to quickly complete their notes.  Making copious use of time-saving drop downs and check boxes, notes are a breeze.  This comes at the expense of not being able to customize the notes.  However, if a modified SOAP style note works for a practice, TherapyNotes will likely fit the bill. TherapyNotes takes this approach in order to ensure users have templats that ensure treatment plans and notes that will stand up to audits.

TherapyNotes has also made improvements in their alert system. In addition to notifying users that notes need to be completed, they are also informed when insurance claims need to be filed, when ERAs have been received, and more. Additionally, users are now notified via email when a client schedules an appointment through the client portal. TherapyNotes also refined their permissions structure, allowing clinicians to have limited billing permissions (like entering co-pays), without gaining access practice-wide reports and other areas.

As with all applications, there are some trade offs.  As mentioned, there is no ability to customize progress and other note templates.  While many templates are provided, users are unable to adjust them in any way.  This serves well to create a very clean and efficient process.  It’s important, however, that you make sure the notes meet all of your needs since you won’t be able to change their format. Oddly, despite their attention to detail, there are some minor features that continue to be missing in TherapyNotes.  For example, while it allows for tracking insurance authorizations, users must check usage manually.  There are no alerts or reports associated with authorizations so that you can readily attend to clients whose authorized sessions are running out. Finally,TherapyNotes charges a per transaction fee on electronic claims submission and then again on ERA posting.  It’s a small fee (reduced from 19 cents to 14 cents in 2015), but that can add up quickly if your practice files a large number of claims each month. They are not alone in charging this additional fee, however, and in fact are one of the least expensive options in this area.

TherapyNotes is a top contender for many practices based on their solid, user-friendly implementation, fast development cycle and responsive support.

Word From the Vendor

 

TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what’s most important: your clients.

 

5-Star Trustpilot Verified Reviews

“Therapy Notes has been a difference maker for my private practice. The support staff is always willing to help when I call in. I appreciate Therapy Notes for always being proactive and updating the services they offer with new and fresh ideas. You make me a better therapist Therapy Notes. Thank You!!!”

“The very best customer service. Consistently available and always helpful. The interface is comprehensive. Seeing how I can do everything from my phone is the cherry on the cake. Keep up the good work.”

“TherapyNotes is awesome. I’ve used at least 5 other EHR and TherapyNotes is so user friendly. The support representatives are considerate, knowledgeable and go above and beyond. Can’t recommend this company enough.”

“TherapyNotes has the best customer support I’ve ever encountered. After I get my concern addressed, it is always followed by an email that summarizes what was discussed over the phone and it includes relevant links to information and tutorials. Also, every single person I’ve spoken with is patient and friendly. And, the software is very intuitive and has lots of functionality – If I had more time, I’d probably be able to find the answers to my questions myself.”

Word From the Vendor content is provided by the vendor of the reviewed product. Questions about Word From the Vendor information should be directed to the vendor.

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About the Author

Rob has been covering technology and business news for mental health professionals since 2011. His extensive experience in IT, business, and private practice allow him to synthesize information in a friendly, digestible manner. He also enjoys time with his family, ultimate frisbee, and board gaming.

Rob Reinhardt

CEO, Tame Your Practice

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