Practice Fusion – Review


Full Review

EHRs qualify for a full review if they:

  • Offer or make available a trial or demo account
  • Answer questions about their product and related topics (security, HIPAA)
  • Are focused on the needs of therapist in private practice

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Pros:    Clean Interface

Cons:   Limited Feature-Set, Medical-Centric, Expensive to Integrate Billing

It Might Be A Good Choice For Practices That: Unclear due to no longer being free

Standout FeaturesPrice

UPDATE: At the beginning of March, 2018, Practice Fusion announced that they will no longer be offering free accounts as of June 1, 2018. New users must sign up for a paid account and current users must sign up for a subscription by May 31, or be given limited access.


In some ways, Practice Fusion has made major changes since my original review. In other ways, it hasn’t changed a bit. Practice Fusion looks promising at first glance. It has a clean, user-friendly interface, polished marketing, and it’s free. When you first log in there are tutorials to walk you through the features and you can be up and running quickly. It’s, for the most part, easy to navigate and access the information you need. They’ve improved their interface so that it is mobile friendly and added recurring appointments. You can even create your own templates for notes or borrow from a shared library of templates created by other Practice Fusion users.

Unfortunately, digging more deeply into the navigation reveals numerous shortfalls. The most glaring is that the Billing features aren’t initially integrated. You must contact them and employ another partner vendor in order to integrate billing and insurance claims filing. While I haven’t investigated the cost of all of these partners, the pricing that is listed tends to be expensive (one lists as “starting at $159 per month”)  If you’re wanting integrated insurance filing, your free option has now become much more expensive than other options. Despite the improvement in the notes system, PracticeFusion still retains a medical-centric feel.  And, despite the improved navigation and interface, there are still some oddities. Some will also find it important to be aware that (as of my most recent review) Practice Fusion still sells de-identified client data.

Despite having shortfalls and being medical-centric, Practice Fusion might be a good choice for a solo practitioner just starting out on a tight budget, especially if they don’t need or want to file insurance claims electronically.

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